I love the free market.
Because of the free market I was given the childhood that I have. Materialistic desires, an eye for the marketing (front and back-end) and of course - business ownership. I love Mom & Pop shops more than the national box stores, but also get why we have and need them. Well - I mostly love Mom & Pop shops.
A couple of weeks ago - the Squaw took one of our comforters to the local Dry Cleaners. We've taken things there before and have had no complaints. It's Korean owned and there really wasn't a need to communicate. Just show up with the laundry - grab a ticket - leave - return with ticket - pick up cleaned laundry - pay the bill - leave. Simple.
Well, the Squaw was on a trip - and the comforter was supposed to have been cleaned and ready basically when she returned from her trip. She returned - the Comforter did not.
Let me explain.
Did you notice the little breakdown of events that I had just a paragraph previous? We got to the 4th step but couldn't complete the 5th. The comforter had been lost. This meant we now had to communicate with the store owner.
Listen: I have no beef with people wanting to come to America, or the U.S.A. however folks describe it outside - and starting their own business. But if it's done. Please make sure that there is an employee who is able to clearly speak the English language. I can deal with an accent - as long as the sentences are coherent. I can deal with in coherent sentences as long as their is no accent. I can even deal with being able to participate in a badly played charade gestures - but heaven help with the gift of tongues with this very nice Korean lady.
We stood across the counter from each other trying to figure out what in the world I was trying to communicate. I would try to have a transcript of what we said to each other - but I don't have a clue.
I admit - I actually thought that I could make her understand by speaking slower and using hand gestures (NOT vulgar) [and of which I often poke a lot of fun at]. The conversation had gotten so jilted and broken that I swear that there was a three-minute lull wherein we just stared each other in the eye trying to mentally communicate. It didn't work.
Finally - by showing the ticket number and saying "Blanket" and "LOST" several times - did we finally have the mutual understanding that my comforter was lost. I had also hoped to get reimbursed on the comforter - which the business owner (understandably) did not want to do. We ended up agreeing to give the comforter an extra business week to find its way home.
I tried several times during the week to make a follow-up phone call. But discussing over the phone was much worse than in person - the hand gestures did not work there as well.
At the end of the tale - the Comforter made it back home - we didn't have to pay full price, we got a whole $5 taken off the bill for the trouble we had. Apparently the business owner - from a previous conversation had thought I was giving the comforter as a welcome gift to coming to the U.S.A.
The moral of the story again is this: well - I guess I'll hand it over to you folks. You tell me what you think the moral of the story is. Have a great one!